Terms & Conditions

1. Scope of Application

These General Terms and Conditions (T&C) apply to all passenger transportation services provided by Airport Driver Wien GmbH (hereinafter referred to as "Contractor"). By booking a ride, the customer (hereinafter referred to as "Client") acknowledges these T&C as binding.

2. Contract Formation and Booking

2.1 Booking Process

Bookings can be made by phone, email, through the online booking form, or via WhatsApp. The contract is concluded upon confirmation of the booking by the Contractor.

2.2 Booking Confirmation

After booking, the Client receives a written booking confirmation via email with all relevant details (pickup time, pickup location, destination, vehicle type, price).

2.3 Contract Parties

The contract is concluded between the Client and Airport Driver Wien GmbH.

3. Scope of Services

3.1 Transportation Service

The Contractor is obliged to transport the Client and their luggage from the agreed pickup location to the agreed destination at the agreed time.

3.2 Included Services

• Professional, German-speaking driver
• Modern, clean vehicle
• Free flight monitoring for airport transfers
• 60 minutes free waiting time upon arrival at the airport
• 15 minutes free waiting time for hotel/private address pickup
• Child seats upon request (free of charge)
• Luggage transport (standard travel luggage)
• All toll and parking fees

3.3 Additional Services

Additional stops, waiting times beyond the included times, or other special services can be arranged for an additional charge.

4. Prices and Payment

4.1 Fixed Prices

The prices stated on the website are fixed prices and apply to the specified route. There are no night surcharges, weekend surcharges, or similar additional fees.

4.2 Payment Methods

Payment can be made in cash to the driver, by credit card, or by bank transfer (advance payment).

4.3 Payment Terms

For cash payment, payment is made directly to the driver after the ride ends. For advance payment, payment is due at least 24 hours before the start of the journey.

4.4 Value Added Tax

All stated prices include the statutory value-added tax.

5. Cancellation and Changes

5.1 Cancellation by the Client

• Up to 24 hours before departure: free of charge
• Between 24 and 12 hours before departure: 50% of the fare
• Less than 12 hours before departure: 100% of the fare
• No-show: 100% of the fare

5.2 Booking Changes

Changes to the booking (time, pickup location, destination) are possible free of charge up to 24 hours before departure. After that, change fees may apply.

5.3 Cancellation by the Contractor

The Contractor reserves the right to cancel a booking in justified cases (e.g., force majeure, technical problems, driver illness). In this case, the Client will be informed immediately and the amount paid will be fully refunded.

6. Client Obligations

6.1 Punctuality

The Client must be ready at the agreed time at the agreed pickup location. After the free waiting time expires, additional costs may apply.

6.2 Accurate Information

The Client is obliged to provide correct and complete information when booking (name, phone number, pickup time, flight number for airport transfers, etc.).

6.3 Behavior in the Vehicle

The Client commits to appropriate behavior in the vehicle. Smoking is prohibited in all vehicles. Cleaning costs may be charged if the vehicle is soiled.

6.4 Luggage

Unusual or excessive luggage must be declared at the time of booking. The Client is liable for damage to the vehicle caused by improperly packed luggage.

7. Liability and Insurance

7.1 Contractor Liability

The Contractor is liable for damages caused by intent or gross negligence. All vehicles are insured in accordance with legal requirements.

7.2 Limitation of Liability

The Contractor is not liable for delays due to traffic jams, accidents, road closures, or other extraordinary circumstances beyond its control.

7.3 Luggage Liability

The Client's luggage is only liable in case of proven gross negligence or intent. Valuables should not be kept in luggage.

7.4 Insurance

All vehicles have liability insurance in accordance with legal requirements.

8. Flight Delays and Flight Monitoring

For airport transfers, the Contractor monitors the flight status free of charge. In case of delays, the pickup time is automatically adjusted. The 60-minute free waiting time begins from the actual landing time.

9. Data Protection

The Contractor treats all personal data of the Client confidentially and in accordance with GDPR. For more information, please see our Privacy Policy.

10. Complaints and Claims

Complaints and claims must be submitted in writing by email to [email protected] immediately, but no later than 7 days after the ride.

11. Final Provisions

11.1 Severability Clause

Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions remains unaffected.

11.2 Changes to T&C

The Contractor reserves the right to change these T&C at any time. For bookings already made, the T&C valid at the time of booking apply.

11.3 Applicable Law

Austrian law applies to all legal relationships between the Client and the Contractor.

11.4 Place of Jurisdiction

The place of jurisdiction for all disputes arising from this contract is Vienna, if legally permissible.